Mileage Warranty

Mastercraft-Mileage-Guarantee-60kIs the Mileage Warranty available Australia-Wide?

Yes. One thing that makes the Mastercraft Tires Mileage Guarantee so unique is that it is available in regional as well as metropolitan areas right across Australia, so you can have the peace of mind knowing that you’re covered no matter where your travels may take you. A participating retailer has the right to refuse or vary the mileage warranty, or terrain based on their discretion, or because of the particular use of the vehicle.

Why does the Mileage Guarantee range from 40,000 to 60,000 km?

Because a small tyre cannot always give the same mileage as a larger tyre that may have even deeper treads.

What happens after the specified Warranty Mileage, does this mean I have no warranty?

You are no longer covered by the mileage warranty after you have gone past the specified warranty mileage, but you are still covered against manufacturing faults for 72 months from date of purchase, or until the tread wears down to 1.6mm, in which case the tyre is worn out and the warranty ends.

What if I already get 60,000 kms from my original tyres, does this mean I will get more from my Mastercraft Tires?

If your original tyres have travelled 60,000 kms, then you should still expect more mileage out of your Mastercraft Tires.

If I sell my vehicle, is the Warranty transferable?

Yes, as long as the warranty card is transferred between customers and the amount of kilometres that has already been run is correct and up‑to‑date and the purchaser is aware that an inspection by an Authorised Mastercraft Tires Retailer every 10,000 kms is required.

 

MAINTAINING YOUR MILEAGE WARRANTY

Why is it important to buy tyres from Authorised Mastercraft Tires Retailers only?

Because they are trained to recommend the correct tyre for your usage and unauthorised retailers cannot supply the mileage warranty.

What do I need to do to maintain my Mileage Warranty and why?

You must have an inspection by an Authorised Mastercraft Tires Retailer every 10,000 kms for a routine check on all mechanical parts relevant to the wear and performance of your tyres to ensure that there is no mechanical reason that may be causing rapid tyre wear. It may be necessary for your vehicle to undergo a wheel alignment and wheel balance which may incur an additional cost. An Authorised Mastercraft Tires Retailer must sign your mileage warranty card each time after the inspection is completed.

Why do I have to balance, rotate and wheel align my tyres to get the Mileage Warranty?

Regular maintenance is important for good tyre life. Regular rotations and inspections will ensure you get the most even wear out of your tyres. The wheel alignment is essential due to the impact of varying road surfaces and conditions. Wheel alignment should be checked to compensate for any road hazards or changes to wheel alignment angles. How many pot holes have you hit in the last 6 months?

How much extra will it cost me in servicing to get the Mileage Warranty?

If you check your mileage warranty card your tyre retailer would have quoted a special price. This price is only valid at the tyre retailer the tyres were purchased from as prices may vary from area to area. You may be required to get more regular services than you are used to, however the overall per kilometre saving usually outweighs the extra investment.

Why does the cost of this service vary between tyre retailers?

Every business has the right to choose the cost for their service and this can vary between areas because of labour and running costs.

Do I have to take my vehicle back to the tyre retailer who sold me my tyres for this service?

No, just as long as they are an Authorised Mastercraft Tires Retailer. Call 1800 681 298 for assistance to find an authorised tyre retailer near you.

 

MAKING A CLAIM

How long does it take to get a decision about a Mileage Warranty claim?

PATTERN WARRANTY (kms)
TOURING LSR 60,000
MC-440 45,000
AVENGER G/T N/A

A/S IV

N/A
STRATEGY N/A

COURSER AXT Passenger

50,000

COURSER AXT
 Light Truck

60,000
COURSER MXT 40,000

A decision about your mileage warranty can be made as soon as an Authorised Mastercraft Tires Retailer has measured your tread depths, checked if your services have been properly maintained by checking your mileage warranty card and then working out the pro-rata discount on your next set of Mastercraft Tires. Any Authorised Mastercraft Tires Retailer that is uncertain of your claim can fax this information on to our service centre for an immediate decision.

How do I get a Mileage Warranty claim if I am away from home?

Go to your nearest Authorised Mastercraft Tires Retailer for assistance. If you have moved or are travelling, phone 1800 681 298 and we will direct you to the nearest authorised tyre retailer.

Does the Mileage Warranty cover other defects?

All Mastercraft Tires are covered against manufacturing faults for 72 months from date of purchase or until the tread wears down to 1.6mm, in which case the tyre is worn out and then the manufacturing warranty ends.

Does the Mileage Warranty cover punctures and tyre damage?

We do not cover tyre punctures and damage, as they are seen as general road hazards. If you get a puncture or some kind of damage from a hazard, that is not a fault with the tyre, simply an unfortunate risk of driving.

Who is not eligible for the mileage warranty?

• Taxi or hire vehicles.
• A participating retailer has the right to refuse or vary the mileage warranty period based on their discretion, or because of the particular use of the vehicle.
• Tyres that exhibit extreme or abnormal use may have their adjustment altered rather than declined.

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